Industry perspectives

Building a Stronger Nordic Marketing Model

Tue, 21 Apr 2026 14:50:05 GMT

Elkjøp and Implement Consulting Group

How do you transform marketing across multiple markets during uncertain times? In this video, Elkjøp shares how a new operating model created clearer roles, stronger collaboration, and a more effective way of working across the Nordics. Learn how change can become a platform for growth.

The challenge
The post-pandemic period was a difficult time for many retailers, including Elkjøp. Market conditions changed quickly, and an organisation built for growth needed to adapt. Across four Nordic markets, marketing operated in different ways, with separate KPIs, strategies, and processes that created unnecessary complexity.

The transformation
Elkjøp introduced a new marketing operating model, moving from a decentralised structure to a more centralised setup. This created clearer ownership, stronger collaboration between Nordic teams and local markets, and a better understanding of how marketing supports the wider commercial agenda.

The impact
The result has been a more aligned and KPI-driven organisation with clearer mandates and improved agency management. Implement Consulting Group supported the journey with benchmarks, best practices, and practical problem-solving that helped maintain momentum and deliver lasting change.

Cure Lowe Foundation using AI for impact

Wed, 04 Mar 2026 12:34:55 GMT

Facing a rare disease challenge, Sebastian from Cure Lowe Foundation shares how strategic partnerships and AI supported tools help transform uncertainty into focused action. Viewers gain insight into how technology, structure and collaboration can accelerate progress when resources are limited.

Background
Sebastian founded Cure Lowe Foundation on the same day his son Walter was diagnosed with an ultra rare condition called Lowe Syndrome. With limited medical knowledge and minimal treatment options, the family quickly realised that progress depended on moving fast, gathering data and finding the right partners to help navigate an unfamiliar landscape.

The fundraising challenge
What began as a scientific journey soon became a fundraising one. Despite early rejections, the need for a clear strategy became evident. Sebastian sought support to streamline efforts, identify meaningful opportunities and focus resources where they could create the greatest impact for families affected by the disease.

Partnering with Implement
Knowing Implement worked with AI and offered the Beyond program, Sebastian reached out. The team saw the potential of advanced tools to speed up fundraising tasks, open new opportunities and improve decision making. Together they are designing a solution that supports grant work and strengthens the organisation’s ability to act efficiently and with purpose.

OPEX26: Reinventing operations for the AI era

Fri, 23 Jan 2026 11:37:54 GMT

AI is no longer just a promise; it’s a strategic imperative – but one that still eludes impact in most operational settings.

Despite soaring expectations, many organisations remain trapped in ‘pilot purgatory.’ While 96% of executives believe AI can boost efficiency, 77% of employees report rising workloads due to poorly implemented solutions.Forbes 

True operational transformation requires more than experimentation: it demands new ways of working, strong governance, and a workforce empowered, not sidelined, by technology.

On 22 January, we will share Implement’s perspectives on AI in operations. To help us do that, we’ll be joined by leading AI expert Ethan Mollick, who will share his approach to the scalability challenge, as well as guest speakers from NVIDIA, Stena Line, and MATAS, who will share real-world examples.

You'll discover how AI’s true potential lies in its ability to reinvent how operations run. But success hinges on one key shift: moving from fragmented use cases to scalable, value-driven deployments. Think of it as a learning journey for your entire company rather than a tech rollout.

Transforming shipping claims: Stena Line's journey with AI

Fri, 23 Jan 2026 11:08:14 GMT

Muhammad A. Samad, Group Head of Digital and Artificial Intelligence at Stena Line

This conversation explores how a traditional industry uses AI to streamline claims, reduce backlog and improve customer experience. Viewers will gain insights into how learning systems, trust building and practical experimentation enable real world operational impact.

Modernising claims processing
A traditional shipping company set out to challenge legacy processes by applying AI and automation to high volume claims handling. With inconsistent documentation, regional variations and rising payouts, the team focused on early progress to test whether modern technology could create meaningful improvements.

Operational impact and customer experience
The rollout delivered clear results. Rejections were cut by 50 percent, payouts aligned better with real damage values and backlogs decreased significantly. Customers also noticed faster processing times, providing positive feedback and signalling that the new approach created tangible value in everyday operations.

Building trust and navigating resistance
Introducing AI into a legacy heavy organisation triggered resistance, particularly where no digital footprint existed. The team found that success depended less on proving the technology and more on building trust, understanding local nuances and enabling people to see how the tools supported their work.

Learning systems and sustainable adoption
Rather than implementing a fixed system, the process relied on constant learning. Models improved over time as data context was built, and teams adapted their ways of working. Upskilling became essential, supported by natural curiosity and external exposure to AI tools, helping employees engage with the new solutions.

Organisational evolution and future readiness
To run AI at scale, business development and digital development were brought closer together. Regional teams collaborated with tech functions to refine processes, address data gaps and maintain momentum. The key learning was to avoid rigid standardisation and instead use the technology to create space for trust, flexibility and continuous improvement.

Turning digital twins and AI into measurable operational results with NVIDIA

Fri, 23 Jan 2026 09:55:22 GMT

Amir Altamimi, Partner Business Manager at NVIDIA

How do you turn digital twins and AI into measurable operational results? In this session, Amir from NVIDIA shares how collaboration with Schaeffler is cutting prototyping time, reducing OPEX and accelerating factory deployment, and what it takes to move from pilots to scalable digital ecosystems.

From GPUs to industrial AI

NVIDIA may be known for GPUs, but today it operates largely as a software driven engineering company. With the majority of its workforce focused on solving complex industry use cases, the company builds full technology stacks to address real manufacturing and operational challenges across sectors.

Building a digital ecosystem

Together with Schaeffler, NVIDIA is integrating more than 100 plants into Omniverse, creating digital twins of assets and processes. By simulating new factories, production lines and environmental differences before implementation, Schaeffler reduces risk, downtime and errors while accelerating deployment and innovation.

Hard results and leadership choices

The impact is tangible. Operational OPEX is reduced by up to 60 percent, deployment time for new assets drops by 40 percent, and robotics prototyping falls from 600 hours to 12. Success depends on a clear vision, strong data foundations and avoiding the trap of endless pilots without business ownership.

How Matas is scaling AI in complex e-commerce operations

Fri, 23 Jan 2026 09:35:31 GMT

Mette Zibrandtsen, Head of Ecommerce Sales at Matas

AI is transforming complex e-commerce operations, making forecasting faster, more accurate, and more scalable. In this video, you will see how Matas and Implement Consulting Group used machine learning to streamline processes, empower teams, and unlock value across the organisation.

Tackling complexity in e-commerce

Matas experienced rapid growth in its e-commerce business, creating complexities in order types, warehouse operations, campaign planning, and omnichannel fulfillment. Manual forecasting became increasingly time consuming and error prone. Leadership recognised the need for automation to maintain delivery promises and operational efficiency while keeping staffing levels constant.

Implementing machine learning with impact, speed, and scale

Together with Implement Consulting Group, Matas adopted advanced machine learning for forecasting. The technology allowed them to process historical data, incorporate campaign effects, and test new approaches quickly. The system can scale to new markets, freeing employees from repetitive tasks and allowing them to focus on value adding work and exception handling.

Building trust and sustaining adoption

The journey highlighted the human side of AI adoption. Teams initially struggled with trust and fear of losing control. By maintaining transparency, keeping human overrides, providing workshops, dashboards, and one-on-one support, Matas empowered staff to embrace the tools. Over time, employees started experimenting, improving algorithms, and generating new ideas, embedding AI into the organisation’s capabilities.

Data-driven pricing for machinery after sales with MARKT-PILOT

Thu, 06 Nov 2025 09:16:00 GMT

In this webinar, we explore how machinery companies can turn after sales into a powerful growth engine by combining internal data with market intelligence. You will learn how to refine parts pricing and design modern service contracts that boost revenue, margins and customer trust. As guest speaker is Enrico Leonardo Berardone, Senior Business Development Manager from MARKT-PILOT.

Seeing the after sales opportunity

The speakers outline five challenges for machinery businesses, from declining machine sales and slow service growth to margin pressure, new business models and global uncertainty. They show that after sales, especially parts and services, often holds higher margins than new equipment, making it a powerful but overlooked growth lever.

Using data and market intelligence in parts pricing

The session explains how to turn internal data into concrete pricing actions. By analysing installed base, win rates and regional performance, companies can spot where parts are overpriced or underpriced. Combined with external market intelligence, they calibrate prices, improve customer satisfaction, capture quick wins and strengthen trust while increasing spare parts revenue and margins.

Designing modern service contracts

Finally, the webinar dives into building attractive service contracts that move beyond time and material. Participants see how to segment customers, define package structures and include services, parts and remote support. The speakers share lessons on pricing, forecasting risk and aligning service operations, leadership and sales to grow recurring revenue from service contracts.

Boehringer Ingelheim and DNAnexus: Making global drug approvals faster and...

Tue, 16 Sep 2025 09:16:00 GMT

Technology and collaboration are transforming the way medicines reach patients. Discover how global regulators and the life science industry are proving that secure cloud platforms can make submissions faster, smarter, and more connected across regions.

Global submissions made simple

For decades, the vision of submitting once to multiple regulators seemed far away. This conversation between Vada Perkins, VP Global Regulatory Intelligence & Policy lead, PRISM Principal Investigator at Boehringer Ingelheim and Omar Serang, Chief Cloud Officer at DNAnexus together with Implement Consulting Group explores how technology and collaboration can turn that dream into reality. Viewers will learn how shared cloud environments connect regulators and industry to speed up reviews and improve global access to treatments.

The power of collaboration

Project PRISM and Project Cryptics show that global submission processes can be both secure and efficient. Through cloud-based collaboration, health authorities and companies can now review, share, and validate data in real time. This innovative approach shortens timelines, reduces duplication, and allows experts to focus on what truly matters—getting life-saving medicines to patients faster.

Proving the dream possible

The teams behind these initiatives demonstrated full end-to-end regulatory submissions across multiple agencies in just six weeks. By leveraging mature platforms like Precision FDA and Trusted Regulatory Spaces, they proved that technology is not the barrier. The result is a blueprint for global collaboration and a new standard for how innovation can accelerate access to healthcare.

Generative AI Adoption in Practice: Insights from Semler Group

Wed, 03 Sep 2025 09:16:00 GMT

Discover how Semler Group is empowering employees to adopt generative AI tools effectively, bridging knowledge gaps and fostering innovation. This video shows practical strategies and insights for increasing adoption, boosting efficiency, and creating a long-term AI culture in your organization.

Overview of AI adoption at Semler Group
Semler Group has embarked on a structured journey to integrate generative AI into everyday work. With guidance from Implement Consulting Group, the company has focused on inspiring employees, providing practical use cases, and ensuring that AI tools like Microsoft 365 Copilot and their internal GPT solutions are accessible and useful across all roles.

Training and communication strategy
The adoption program included e-learning modules, webinars, and workshops tailored to different employee groups, from service advisors to administrative staff. Leadership engagement, regular communication, and practical resources like AI conversation cards and weekly expert pop-ups helped maintain momentum and encouraged active use of AI tools.

Culture and performance management
Semler Group emphasizes continuous learning, peer collaboration, and measuring AI adoption impact. By tracking KPIs and providing ongoing leadership training, the company ensures employees feel motivated, supported, and confident in applying AI safely and effectively in their daily work.

Results and insights
The program has driven significant engagement, with 64% of employees identifying tasks improved by AI, 80% feeling more motivated, and 89% actively using Microsoft 365 Copilot. Key success factors include leadership involvement, benefit realization, and a long-term AI strategy tailored to evolving organizational needs.

How Mind Your Own Business inspires youth leadership

Thu, 21 Aug 2025 09:16:00 GMT

Discover how entrepreneurship can empower young boys to gain confidence, skills, and a sense of purpose. This video shows how Mind Your Own Business uses hands-on micro-business projects to prepare youth for future challenges, offering practical lessons in teamwork, responsibility, and personal growth.

Empowering youth through micro-business
Mind Your Own Business provides young boys with a ten-month program where they create their own micro-businesses. Through workshops, company visits, and practical exercises, participants learn teamwork, responsibility, and entrepreneurial skills, helping them gain confidence and prepare for future education and careers.

Celebrating achievements and building confidence
The program concludes with Graduate Campus Implement, a celebration of the boys' accomplishments. Participants take pride in their results, and the experience helps them overcome self-doubt, improve communication, and develop skills they can carry into school, higher education, and their personal lives.

Expanding impact and community support
Mind Your Own Business aims to reach more youth, offering municipalities and schools an alternative learning environment. Supported by organisations like Implement Consulting Group and Dansk Erhvervsliv, the program continues to evolve, motivating boys to see that they have a place in the world and the ability to achieve meaningful goals.

How APM Terminals builds leaders for the ports of tomorrow

Wed, 07 May 2025 09:16:00 GMT

Leadership is the key differentiator in any organization, and at APM Terminals it is treated as a multiplier that shapes long-term success. In this video CEO of APM Terminals Keith Svendsen explores how the company builds leaders through real business experience, operational excellence, and community-driven growth, offering insights for professionals aiming to elevate their leadership impact.

Leadership as a multiplier
Leadership at APM Terminals is central to the company’s 2030 strategy. It emphasizes long-term stewardship, customer focus, and integrity. Leaders are expected to drive improvements, eliminate complacency, and build trust through accountability and humbleness, ensuring the ports thrive as sustainable and reliable business hubs.

Learning through experience
APM Terminals teaches leadership not in isolation but through hands-on experience. Programs like Mirai embed operational focus and real business outcomes, helping leaders grow personally and professionally. Building networks and communities within the company ensures that leadership development is deeply integrated into everyday operations, making it practical and impactful.

Peter Møllgaard - Responsible leadership for today’s challenges

Wed, 07 May 2025 09:16:00 GMT

In a world defined by intertwined crises, traditional leadership models fall short. In this video the President of Copenhagen Business School Peter Møllgaard explores how responsible, collective leadership can navigate complexity, bridge sectors, and create practical solutions, offering insights for leaders seeking to thrive amid disorder and uncertainty.

Navigating complex global crises
Peter Møllgaard highlights the multiple, interconnected crises shaping our world, from climate and biodiversity challenges to geopolitical tension, technological gaps, and misinformation. He emphasizes the need for leaders to understand this complexity and respond effectively through collaborative and responsible approaches.

Rethinking leadership for today
Traditional leadership models, like the MBA concept, often focus on individual achievement and business knowledge. Møllgaard argues for a new model that is collective, cross-disciplinary, and practical. Leaders must work in ecosystems, engage diverse stakeholders, and combine insights from academia, public, and private sectors to solve real-world challenges.

Building bridges and partnerships
Leadership today requires collaboration across sectors, borders, and disciplines. Møllgaard emphasizes the importance of connecting people, testing solutions with stakeholders, and embracing collegiality. By fostering partnerships and inclusive decision-making, leaders can navigate uncertainty and create sustainable, impactful solutions.

From leads to loyalty, using account based marketing with Orbia B&I (Wavin)

Tue, 25 Mar 2025 09:16:00 GMT

Account based marketing is more than a buzzword. In this video, Mads Schjølin from Implement Consulting Group and Andrea Rubiano Director Global Strategic Marketing at Orbia B&I (Wavin) explore how to align sales and marketing to create real commercial impact. Viewers will gain practical insights on when, why and how to implement ABM effectively in B2B organisations.

Why account based marketing matters

Account based marketing, or ABM, helps companies bridge the traditional gap between sales and marketing. Instead of broad campaigns, ABM focuses on high-value accounts with personalised, data-driven outreach. The approach enables teams to collaborate on shared goals, improving engagement, conversion and customer loyalty.

From strategy to execution

The video explains how Implement Consulting Group supported Wavin in building ABM capabilities. Starting with pilot projects in the UK and Germany, the teams tested targeted campaigns aimed at architects and developers. By combining sales insights with marketing automation, Wavin learned to identify the right stakeholders and nurture relationships that drive measurable growth.

Lessons from collaboration

Andrea Rubiano shares how ABM changed the way Wavin’s global and local teams work together. The focus shifted from volume to relevance, demanding deeper alignment across marketing, sales and product. Her advice to others is to start small, learn fast and be patient. ABM is not about short-term wins but about building trust and creating long-term business value.

Vantaa Energy and Ørsted: Building the Nordic CCUS market together

Tue, 04 Feb 2025 10:59:03 GMT

Join leading experts from Finland and Denmark as they explore how policy, funding and collaboration can accelerate the commercial development of carbon capture, utilisation and storage (CCUS) projects across the Nordics, with real project insights and lessons learned from pioneers in the field.

Policy and progress in Finland
Finland’s 2035 carbon neutrality target drives a growing CCUS landscape. From ambitious hydrogen goals to new funding schemes and updated national strategies, the Finnish government is setting the stage for rapid development. Yet, as experts highlight, financial incentives and practical implementation remain key challenges to overcome.

Commercial development and funding
Implement Consulting Group outlines the commercial building blocks for viable CCUS projects. From defining project strategy and risk to securing public funding and carbon credit revenues, the session clarifies what it takes to reach financial investment decision. Case studies from Denmark and Sweden show how public-private partnerships and structured tendering can kickstart market growth.

Industry insights and collaboration
Vantaa Energy shares lessons from developing Finland’s first large-scale waste-to-energy CCS project, while Ørsted presents learnings from its Danish flagship project with Microsoft. Both stress the value of partnerships, infrastructure sharing and transparent policy frameworks. The message is clear: collaboration across sectors is essential to make Nordic CCUS succeed.

FTFa rethinking how we apply for jobs with AI

Thu, 21 Nov 2024 14:42:00 GMT

This video explores how a simple idea sparked the creation of an AI driven job application service, showing how innovation grows when companies listen to real user needs. Viewers gain insight into transforming business models and uncovering new value by embracing emerging technologies.

Why the idea emerged
The video shares how an employee’s personal experience inspired a new AI powered service that helps people apply for jobs more easily. It highlights how meaningful innovation often starts with simple user problems and grows when organisations are open to ideas from across the business.

How AI reshapes the business
By exploring generative AI as a response to customer needs, the video shows how shifting perspectives can transform an organisation. It encourages leaders to see beyond technology itself and instead focus on how new tools can enable better services, new opportunities and long term relevance.

Unlocking the power of a national AI supercomputer with DCAI

Thu, 21 Nov 2024 14:31:37 GMT

AI is rapidly evolving and transforming industries, and this video explores how access to a powerful AI supercomputer can accelerate that journey. Viewers can expect insights into practical AI applications, emerging opportunities and why curiosity is key to unlocking future value.

About the video

This video introduces the capabilities of a state of the art AI supercomputer and the ecosystem it enables. With powerful computing resources available to researchers, startups and businesses, the platform supports ambitious projects that push the boundaries of what AI can accomplish today.

Why it matters

The video highlights how AI is already solving complex problems, from predicting enzyme sequences to optimising quantum circuits. It encourages viewers to stay curious, explore how AI can elevate their own work and consider how emerging technologies will shape industries and society in the coming years.

Looking ahead

The message is an open invitation to imagine new possibilities. By bringing together diverse stakeholders and lowering barriers to advanced AI capabilities, the aim is to accelerate innovation and build a future shaped by bold ideas and meaningful collaboration.

Novo Nordisk Foundation - Setting direction for AI in a growing organisation

Thu, 21 Nov 2024 14:19:49 GMT

This video explores how the organisation moved from early experimentation to a focused, strategic approach to AI. Viewers gain insights on enabling grassroots innovation, setting a clear direction and balancing potential with responsibility.

How AI adoption began

The conversation highlights how the organisation reacted quickly to emerging AI tools and rapidly shifted from initial restrictions to secure access for all employees. Early experiments revealed both exciting opportunities and the need for coordination, prompting leaders to define clear goals and prioritised areas for value creation.

Managing growth and shaping direction

As the organisation expanded internationally, AI became a tool for improving efficiency, quality and scalability. At the same time, it sparked deeper questions about the future role of the foundation and how applicant expectations might evolve when everyone has access to advanced technology.

Building ownership and responsible governance

The foundation intentionally supported a grassroots movement, empowering employees to identify meaningful use cases. A governance model and ethical sounding board ensured responsible implementation, allowing the team to balance trust, security and innovation while moving swiftly from ideas to proof of concepts.

Imagining the futures of AI together

Thu, 21 Nov 2024 14:01:22 GMT

If AI is the new electricity, how will it reshape our world? This video invites you to rethink the role of generative AI, exploring how it transforms businesses, leadership and innovation. Discover stories and insights from leaders already shaping the future of AI.

Understanding the bigger picture
Generative AI is often seen as a simple tool, but what if it is more like electricity, changing everything from the ground up? This discussion invites us to look beyond chatbots and lightbulbs to understand how AI can reshape organizations, industries and societies when guided by purpose and imagination.

Learning from early adopters
Through cases like FTFA’s Job Partner and the Novo Nordisk Foundation, we explore what happens when leaders dare to imagine new possibilities. These stories show how curiosity, courage and trust can drive real transformation, empowering employees and redefining entire industries through responsible AI adoption.

Exploring the AI wonderland
AI’s rapid evolution can feel like stepping into a wonderland, full of promise and uncertainty. Experts from Implement Consulting Group and voices like Benedict Evans and Nadja Kallsten share insights on balancing ambition with responsibility, encouraging leaders to co-create an AI future that benefits people, business and society.

Making global and local marketing work with Demant

Wed, 20 Nov 2024 14:15:22 GMT

Omnichannel collaboration challenges cost time and resources, but they also limit the impact of marketing efforts. In this webinar, you learn why global and local teams struggle to align and what practical steps can help reduce waste, strengthen content adoption and improve commercial outcomes. Guesting the session is Mikkel Andersen, Head of Digital Marketing Whole Sales Division at Demant.

Why global and local teams struggle
Many organisations face a misalignment between global ambitions and local realities. Global teams develop broad narratives while local markets work tactically toward sales. Differences in incentives, resources and capabilities often lead to unused assets, duplicated work and slow activation. The result is costly inefficiency and frustration on both sides.

Key challenges in content and activation
Global assets are often not suited for digital formats or local context. Co-creation may feel symbolic, volumes of content are too low and market teams lack ownership. This disconnect leads to cultural misfit, relevance issues and inconsistent execution. Local teams may start over, adding even more waste and complexity.

Short term solutions to improve collaboration
Stronger governance, early input on formats and better use of customer insights can quickly improve alignment. Clear roles, early involvement and realistic variations help markets activate content more smoothly. Pilots and small experiments generate evidence for what works before scaling.

Long term models for sustained impact
More structural changes include centralising activation or shifting responsibilities to regional hubs. These setups help attract specialists, ensure consistent quality and reduce duplicated work. With stronger links between sales and marketing, teams can build journeys that support the full funnel and deliver measurable commercial results.

Tivoli: Cybersikkerhed starter med mennesker

Thu, 07 Nov 2024 13:53:00 GMT

Webinar in Danish

Cybersikkerhed handler ikke kun om teknologi, men om mennesker. I denne samtale deler eksperter konkrete eksempler på, hvordan forståelse af adfærd og kultur kan skabe reel forandring og stærkere sikkerhed i organisationer.

Hvorfor adfærd er afgørende for cybersikkerhed
Cybersikkerhed lykkes først, når vi forstår, hvordan mennesker tænker, handler og reagerer. Videoen udforsker, hvorfor tekniske løsninger alene ikke er nok, og hvordan adfærdsdesign og menneskelig indsigt kan mindske risiko og skabe varig sikkerhedskultur.

Fra risiko til handling
Gennem virkelige cases viser Sarah Aalborg, Head of IT Governance og CISO fra Tivoli og Nana Gorm Boman fra Implement Consulting Group, hvordan en risikobaseret tilgang gør det muligt at finde årsagerne bag usikker adfærd og omsætte dem til konkrete handlinger. De deler fem centrale fokusområder, der hjælper virksomheder med at fjerne friktion og styrke medarbejdernes ansvar.

Mennesker, samarbejde og kultur
Samtalen understreger værdien af samarbejde mellem cybersikkerhed, kommunikation og ledelse. Ved at kombinere nysgerrighed, tydelig kommunikation og en forståelse for bias kan organisationer skabe en kultur, hvor sikkerhed bliver en naturlig del af hverdagen.

The Danish Energy Agency: How to build winning projects for the EU Innovation...

Thu, 24 Oct 2024 11:46:40 GMT

The EU Innovation Fund Masterclass helps companies navigate one of Europe’s most ambitious funding programmes for climate innovation. Learn how to assess project readiness, meet eligibility criteria, and strengthen your funding strategy through insights from the Danish Energy Agency and Implement Consulting Group.

The EU Innovation Fund explained

The EU Innovation Fund supports large-scale industrial projects that reduce greenhouse gas emissions and accelerate the green transition. Through this fund, businesses across Europe can secure substantial support for low-carbon technologies such as hydrogen, CCS, and renewables. The Danish Energy Agency and Implement Consulting Group aim to equip Danish and European applicants with the knowledge and tools to succeed.

Key learnings from the masterclass

The session explores the fund’s background, selection criteria, and key success factors. Topics include the link between the ETS system and the fund, differences between innovation and maturity, and how applicants can strengthen their proposals. Participants gain clarity on cost efficiency, replicability, and emissions avoidance—all vital for competitive applications.

Building better applications

Experts share lessons from previous calls, emphasising the importance of robust business cases, technical maturity, and financial readiness. The masterclass encourages early preparation, strategic partnerships, and a focus on project credibility. By treating the application as part of project development, teams can create stronger, more realistic proposals that attract EU support.

Next steps for applicants

The Danish Energy Agency and Implement Consulting Group continue their partnership through future webinars and validation assessments. These initiatives aim to increase the number and quality of Danish projects in upcoming calls, guiding participants toward success in the next phase of the EU Innovation Fund.

Novo Nordisk - Operating in a world full of constraints

Tue, 08 Oct 2024 08:56:32 GMT

In a world defined by constraints, the life science industry faces growing challenges in capacity, efficiency, and partnerships. This webinar explores how Implement Consulting Group and Novo Nordisk enable end-to-end planning and strategic collaboration with external manufacturers to create resilient and scalable operations.

The challenge of operating in a constrained world

Life science companies are facing increasing pressure from global disruptions, regulatory demands, and capacity limitations. Implement Consulting Group outlines six OPEX domains driving transformation, from digital technologies and sustainability to site efficiency and partnerships. Understanding and managing constraints through end-to-end visibility has become essential for maintaining competitiveness and resilience.

Enabling end-to-end planning and execution

Experts from Implement highlight that successful transformation requires vertical and horizontal integration across the supply chain. They emphasize five key enablers: full value chain focus, transparency, business rules, standardized systems, and strong master data. Together, these enable proactive, integrated decision-making and a shift from reactive “acoustic planning” to data-driven input planning aligned with company priorities.

Building strategic partnerships with CDMOs

As pharmaceutical companies expand, partnerships with contract manufacturers are becoming vital. Mikkel Sandorff, Vice President Operations at Novo Nordisk shares how segmentation and structured collaboration drive performance and efficiency. Implement’s viewpoint adds a practical framework for segmenting CDMOs by criticality and performance to optimize resources, enhance communication, and identify new partnership opportunities that strengthen long-term value creation.

ATP, Rigshospitalet og Gældsstyrelsen: Offentlig KI, ansvar og muligheter

Thu, 26 Sep 2024 10:53:24 GMT

Webinar in Norwegian

Hvordan kan offentlig sektor ta i bruk kunstig intelligens på en trygg, ansvarlig og effektiv måte? I dette webinaret får du innsikt i konkrete eksempler fra Danmark og advokatfirmaet Schjødt leverer juridiske perspektiver fra Norge, samt råd for hvordan offentlige aktører kan utnytte KI uten å gå på akkord med regelverk og personvern.

Muligheter med generativ KI i offentlig sektor

Danmark har allerede tatt store skritt i bruk av generativ KI i offentlig sektor. Vi får innsikt i hvordan offentlige institusjoner som ATP, Rigshospitalet og Gældsstyrelsen har utviklet løsninger som forbedrer saksbehandling, frigjør tid og øker kvaliteten i borgerdialogen. Erfaringene viser et stort potensial for intern effektivisering uten å gå på kompromiss med datasikkerhet.

Juridiske rammer og ansvar ved bruk av KI

Advokat Inge Kristian Brodersen fra Kluge forklarer hvordan EUs AI Act og GDPR setter rammene for bruk av kunstig intelligens. Han gir en oversikt over kravene til risikovurdering, ansvar og informasjonssikkerhet. Fokus ligger på hvordan virksomheter kan navigere mellom innovasjon og regulering på en praktisk måte.

Veien videre for offentlig KI

Sofie Tramp-Pedersen fra Implement Consulting Group fremhever behovet for eksperimentering, interne løsninger og samarbeid på tvers av Norden. Hun understreker at det allerede finnes mange trygge måter å komme i gang med KI på, særlig løsninger som ikke behandler persondata. Sammen peker panelet på hvordan offentlig sektor kan lære, teste og vokse med KI – trygt og med tillit.

Hager Group and STARK: How to build a profitable go-to-market model

Tue, 24 Sep 2024 12:03:20 GMT

How can companies grow and stay profitable when the market is shifting? This session explores real-life lessons and concrete steps from leading firms that balance digitalisation, customer centricity and efficiency to thrive in uncertain times.

Understanding the growth dilemma
At the heart of this discussion lies a core challenge: how to meet ambitious growth targets while improving efficiency. Implement Consulting Group highlights key market trends, from digitalisation and sustainability to customer centricity, showing how companies can adapt their go-to-market models to stay competitive.

Five steps for channel and customer growth
The event introduces a five-step framework to accelerate channel strategy and customer engagement. From mapping channels and understanding customers to designing the right setup and integrating it into the operating model, the approach helps companies prioritise, test and scale efficiently while staying close to customer needs.

Real-life cases from industry leaders
Roger Claessen, Senior Director Residential & Distribution Business from Hager Group and Lars Trier Bjerglund, Product Director Athene - Digitalization Programme from Stark Group share how they navigate digital transformation and evolving customer demands. Through pilot projects, testing and speedboats, they demonstrate how involving local teams early and using data-driven insights can drive both efficiency and growth in traditional industries.

From strategy to implementation
The discussion concludes with reflections on implementation success factors. Early involvement, co-creation and local ownership are key to turning strategic initiatives into lasting impact. The takeaway: transformation succeeds when vision meets collaboration, and when companies dare to test, learn and adapt.

Swedbank: Building strategic resilience beyond compliance

Fri, 31 May 2024 09:15:00 GMT

Learn why resilience matters more than compliance and how it drives real business value. In this video Sam Graflund Wallentin, Head of ICT Risk & Operational Resilience, Group Operational Risk at Swedbank, explores how organizations can not only meet regulatory requirements but consistently keep promises to their customers, building trust and strategic advantage.

Understanding resilience vs compliance
In this video, Sam explores the difference between compliance and resilience. While compliance is binary, resilience is a continuous strategic effort. The video highlights how organizations can move beyond mere regulatory requirements and focus on sustaining their promises to the market, ensuring business continuity and customer trust.

Delivering business value through transformation
Resilience is about achieving measurable business outcomes, not just following rules. This discussion emphasizes strategic transformation as a way to create lasting value. By prioritizing resilience, organizations can maintain consistent delivery, adapt to challenges, and strengthen their market position even in uncertain conditions.

Turning DORA compliance into business value with Swedbank

Tue, 19 Mar 2024 14:23:50 GMT

In a time when cyber threats and new regulations reshape financial systems, this conversation explores how DORA can become more than a compliance task. Discover how resilience, collaboration and strategic thinking can turn regulatory pressure into long-term business value.

Building resilience through regulation
The Digital Operational Resilience Act (DORA) is reshaping how financial institutions approach cybersecurity and risk management. In this discussion hosted by Implement Consulting Group, experts from across the Nordic banking sector highlight why DORA should be seen as a catalyst for business transformation rather than just another regulatory project.

Lessons from Swedbank’s DORA journey
Sam Graflund Valle from Swedbank shares practical insights from the bank’s multi-year DORA program. By focusing on critical functions, leveraging existing frameworks and integrating stakeholders early, Swedbank demonstrates how risk management and operational resilience can strengthen business strategy and trust.

From compliance to business impact
The panel explores how aligning DORA implementation with strategic goals helps financial institutions gain efficiency, transparency and stronger governance. They emphasize collaboration, threat intelligence sharing and cross-functional engagement as keys to lasting digital resilience.

A catalyst for future-ready organisations
DORA marks a shift from reactive compliance to proactive resilience. By using regulation as a driver for better processes, testing and third-party governance, organisations can build confidence, reduce risk and create value that lasts beyond the regulatory deadline.

Naviair: Leading through self-management and shared power

Thu, 08 Feb 2024 09:16:00 GMT

Explore how shared leadership and self-management can transform organizations to become more adaptive, collaborative and purpose-driven. Discover lessons, metaphors and real-life experiences from leaders who have embraced new ways of organizing work.

Building a new way of leading
In a rapidly changing business environment, traditional hierarchies struggle to keep pace. This conversation explores how organizations can evolve toward self-management and co-leadership, empowering teams to take ownership and make faster, more informed decisions based on trust and shared accountability.

From control to collaboration
Through practical examples and the metaphor of traffic roundabouts, the video illustrates how distributed authority can improve efficiency and engagement. Leaders must shift from command and control to facilitation and inquiry, helping teams develop autonomy, psychological safety and collaborative skills.

Transformation in practice
Using real experiences from Naviair, presented by their CIO Jens Bald the discussion highlights the journey from theory to practice. By redefining roles, clarifying accountabilities and experimenting through small, iterative steps, organizations can embed self-management into their structure and culture, creating workplaces built on inclusion, trust and continuous learning.

From speech analytics to smarter service with Semler Group

Fri, 01 Dec 2023 09:16:00 GMT

Explore how turning customer conversations into data-driven insights can revolutionise service performance. In this video Implement Consulting Group and Semler Group shows how speech analytics helps organisations move from understanding customer interactions to acting on them, creating measurable impact and stronger customer experiences.

Why speech to impact matters

Speech analytics is more than just technology. It is a way to transform customer conversations into actionable insights. By understanding what drives satisfaction and dissatisfaction, organisations can improve both the customer and employee experience while uncovering new opportunities for innovation.

From data to improvement

Implement Consulting Group and Semler Group share their experience using Capturi, a speech analytics tool, to enhance dialogue quality and identify training needs. Through real examples, they show how 20% of success lies in collecting insights and 80% in acting on them to create sustainable impact.

A practical journey at Semler Group

Semler Group’s IT department used speech analytics to gain a deeper understanding of customer interactions, improve service quality, and empower employees. The result was higher satisfaction, faster issue resolution, and a culture built on data-driven improvement rather than assumptions.

Getting started with impact

Implement’s experts explain how to begin with a focused pilot project. From defining KPIs to mobilising teams, they show that speech to impact is a simple yet powerful way to create better conversations, stronger teams, and tangible business value.

From good to outstanding: Hapag-Lloyd's customer service journey

Thu, 30 Nov 2023 09:16:00 GMT

In a world of chatbots, data and 24/7 service expectations, this webinar shows why human contact is still the decisive moment in customer service. You will learn a practical four step model and see how Hapag-Lloyd used it globally to lift quality, reduce churn risk and improve NPS results, presented by Jesper Plougheld Larsen, Global Head of Commercial Learning at Hapag-Lloyd AG.

Why human touch still matters
Customer expectations keep rising as technology enables 24 7 access, multiple channels and integrated data. At the same time, cost pressure, chatbot frustration and inconsistent experiences are eroding trust. The speakers argue that customer service must double down on the human touchpoint, because it is often the last stop before customer churn.

A simple four step quality model
The four step model gives teams a shared language for quality in every interaction. First connect, set the tone and create rapport. Then show caring by understanding the situation before solving it. Next customize the solution so it feels personal. Finally conclude clearly, confirm next steps and secure the customers confidence.

The Hapag-Lloyd implementation journey
Hapag-Lloyd used this model as the backbone of a global customer service programme. Managers were trained first, then frontline teams followed blended learning journeys with on the job practice and coaching. Rolled out in 12 languages to thousands of employees, the approach helped improve NPS and turn extra mile behaviour into daily habits.

Learn from Half Double in real life at Topsoe R&D

Tue, 21 Nov 2023 09:16:00 GMT

In this webinar you meet Topsoe R&D and Implement Consulting Group as they share how the Half Double methodology transforms complex projects into faster impact. You will gain concrete insights, examples and leadership tips you can apply directly in your own R&D projects.

Why Half Double in R&D
Traditional project models often fail when uncertainty and complexity are high. In this session Topsoe and Implement Consulting Group explain why they turned to the Half Double methodology, a hybrid approach that focuses on impact, flow and leadership instead of deliverables alone.

Topsoe journey with Half Double
You will hear how Topsoe R&D moved from loose autonomy and long stage gate cycles to clearer impact cases, short learning loops and closer dialogue with the business side. Henrik Guldberg Pedersen and Michael Ehlers share concrete stories from power to X projects and daily lab work.

What you will take away
The webinar gives you practical inspiration for building project leadership capabilities and creating simple non negotiables across your portfolio. You will leave with ideas for engaging experts and stakeholders, accelerating learning in sprints and adapting Half Double to your own R&D context.

Vestas and Quest: How Powering transformation through questions

Tue, 14 Nov 2023 09:16:00 GMT

Curiosity can be the key to transformation. In this session, experts from Implement Consulting Group, Vestas and Quest explore how asking the right questions can unlock engagement, foster leadership unity and turn large-scale change into meaningful, data-driven impact.

Changing conversations to change organizations
Transformation begins with dialogue. Implement Consulting Group and their partners show how Quest helps leaders understand what people talk about, connect across teams and use real conversations to shape organizational priorities. By listening to questions, leaders gain actionable insights that drive change.

Harnessing the power of questions
Quest, founded by Pia Lauritzen, democratizes the art of asking questions. It enables employees to connect, share perspectives and reveal patterns in organizational dialogue. Instead of surveys that only collect answers, Quest maps curiosity, helping companies identify focus areas, blind spots and new opportunities for growth.

The Vestas journey
Morten Ove Andersen, Global Head of Change & Business Implementation at Vestas used Quest to support a major digital transformation, engaging thousands of employees across global teams. By listening to real conversations, leadership aligned around what mattered most to people. The approach accelerated change, built trust and turned engagement into measurable transformation impact.

Key lessons on driving change
Transformation requires courage and curiosity. Leaders must dare to ask and commit to act. The Vestas case shows that by combining transparency, engagement and data-driven insights, organizations can close the gap between ambition and action, creating a culture ready for continuous learning and improvement.

Vow turning waste into value

Thu, 02 Nov 2023 12:50:59 GMT

In this video, we explore how a growing sustainability mindset and continuous innovation can turn waste into new value. Gain insight into how technology, purpose and strong leadership can drive circular solutions that scale across industries.

Developing technology with impact
The video highlights how early innovations in the cruise industry sparked new ways of handling waste, purifying water and converting waste streams into carbon neutral energy. As these solutions matured, the team discovered their relevance for broader onshore markets, opening the door to new applications and greater impact.

Scaling sustainable solutions
Entering new industries requires the ability to scale technology and validate both solutions and business models. The team focuses on helping clients turn waste into value, creating new opportunities while supporting circular economy principles and decarbonisation goals.

Leading with purpose
A strong sense of purpose unites the organisation. By working toward eliminating pollution and enabling more circular operations, they attract the right people and build trust with clients who share a similar ambition for positive environmental change.

Keys to Prony Resources successful transformation

Thu, 02 Nov 2023 09:16:00 GMT

Discover how Prony Resources transformed from stainless steel to electric vehicle batteries, navigating market shifts, ownership changes, and complex stakeholder relations. Gain practical insights from CEO of Prony Resources Antonin Beurrier on humility, speed, and team alignment to drive successful business redirection.

Business transformation journey
Over the last 18 months, the company shifted from a supply unit in a large international group to a standalone business focused on batteries for electric vehicles. With Tesla as a main client, the transformation required a complete overhaul of products, markets, governance, and go-to-market strategy. The process demonstrates the importance of humility and market focus when undertaking major changes.

Keys to success
Success relied on engaging the entire team and stakeholders, from employees to investors and unions. Transparency, speed, and determination were critical, ensuring alignment and trust across all levels. Initiatives like employee shareholding schemes helped secure commitment and demonstrated a collective effort to preserve and grow the company.

Navigating challenges
Operating in the mining sector in New Caledonia brought unique challenges, including political pressures and resource nationalism. Overcoming these required resilience, clear communication, and a commitment to openness with international investors. The journey highlights the importance of leadership, adaptability, and collaborative problem-solving in complex transitions.

Inside Topsoe’s digital ESG journey toward net zero

Thu, 12 Oct 2023 09:16:00 GMT

How can data turn sustainability ambitions into real results? In this video, Topsoe and Implement Consulting Group share how a structured ESG data foundation enables better reporting, steering and impact. Learn how digital tools and collaboration drive progress toward net zero goals.

ESG data and the path to net zero
Topsoe has set an ambitious target of achieving net zero by 2040, a decade ahead of most companies. Together with Implement Consulting Group, the team focused on building a reliable ESG data foundation to support transparent reporting and effective decision-making. Their journey demonstrates how data and digitalization can accelerate sustainable transformation.

From manual to digital ESG reporting
By moving from spreadsheets to SAP’s Environmental Health and Safety module, Topsoe automated data collection and improved reliability. The new system covers energy, emissions, water, and waste data and integrates with SAP Analytics Cloud for real-time insights. This transition not only streamlined reporting but also enabled monthly steering and stronger audit readiness.

Key learnings from the project
Topsoe’s experience highlights the value of teamwork, stakeholder engagement, and data quality. Early collaboration with Implement ensured best practices were applied from the start. The result is an auditable, scalable ESG data hub that supports both compliance and business performance while paving the way for scope 3 emissions management and continued progress toward net zero.

Rediscovering the power of agility at YouSee

Thu, 05 Oct 2023 09:16:00 GMT

In this conversation, YouSee’s CEO Christian Morgan reflects on a bold agile transformation that was rolled back and the hard lessons it revealed. Learn what really enables business agility, from legacy IT and culture to clear accountability and customer focused outcomes.

Agile aspirations and origins

The session opens by revisiting the roots of the Agile Manifesto and how its promise of faster, more responsive software inspired many large organisations. YouSee set out on an ambitious enterprise agile journey, aiming to improve time to market, customer centricity, employee autonomy and efficiency across thousands of people.

Why YouSee rolled back agile

Christian Morgan explains why YouSee ultimately chose to roll back its large scale agile setup. Despite inclusive design, pilots and strong engagement, deeply complex legacy IT and interdependent processes prevented teams from owning outcomes, turning accountability into frustration and making the agile framework feel more like veneer than real business transformation.

Lessons for sustainable agility

Together with Implement, Christian reflects on what truly enables agility in established companies. He emphasises fixing foundational IT, clarifying end to end accountabilities and using agile principles selectively where work is iterative, testable and cross functional, so that ways of working serve a clear customer focused strategy instead of becoming a dogmatic goal in themselves.

Grundfos' approach to building pricing power through value selling

Fri, 22 Sep 2023 09:16:00 GMT

In a world where price pressure defines competition, learning to communicate and quantify your true customer value can transform your business. Discover how Grundfos and Implement Consulting Group show that value-based selling can turn commoditization into opportunity and higher win rates. Guest speaker: Kristian Hede, Head of Hvac and Water, CBS Division from Grundfos.

The commoditization challenge

Many companies face a cycle of discounts and shrinking margins as markets become more commoditized. By focusing only on product specs, they miss the opportunity to show customers the full value they deliver. Implement Consulting Group explores how leading companies shift the conversation from cost to value and achieve better pricing power and stronger customer relationships.

Learning from real examples

Grundfos’ journey illustrates how aligning sales and marketing around clear value drivers leads to lasting impact. By moving from feature-focused selling to value communication, Grundfos improved dialogues with clients, built credibility in negotiations, and supported customer sustainability goals like the Carlsberg collaboration that reduced water consumption by 90%.

From features to value

True differentiation comes when companies quantify the total value their products and services bring, from efficiency gains to long-term savings. The maturity ladder shared in this session shows that the highest-performing companies are those that can measure and prove their impact in customer terms, leading to both higher prices and greater loyalty.

Creating a value-driven culture

Building a value-selling organization requires collaboration across product, marketing, and sales. By leveraging internal competencies and continuously sharing learnings, companies can elevate conversations beyond procurement, reach new stakeholders, and grow sustainably. The message is clear: start now, focus on customer outcomes, and make value your shared language.

How Televox changed the way they sell

Fri, 11 Aug 2023 09:16:00 GMT

Discover how Televox transformed its sales approach to create real value for customers and drive growth. This video shows how changing sales conversations and leadership practices can make a lasting impact, improve employee satisfaction, and achieve measurable results.

Transforming sales conversations
Televox partnered with Implement Consulting Group to rethink the way their sales team engages with customers. By focusing on value-driven conversations, they created a more meaningful interaction between account managers and clients. The approach aimed to make selling sustainable and effective while aligning the organization with a shared vision.

Leadership drives change
The project emphasized that the way sales are led is directly tied to how they are sold. Sales managers co-created the new methodology with Implement Consulting Group, fostering collaboration and practical coaching. The process was hands-on, with less focus on presentations and more on trial, error, and meaningful debate.

Measurable impact
The results speak for themselves. Televox saw a 28% increase in sales compared to 2019, alongside higher employee satisfaction and recognition through the commercial excellence prize of the year in 2020. This transformation demonstrates how strategic changes in leadership and sales conversations can deliver significant business and cultural benefits.

Faster product development through agile focus with Danfoss

Thu, 10 Aug 2023 16:47:52 GMT

This video explores how agile principles and early learning accelerate product development. Gain insight into how focused teamwork, fast decisions and visual planning can cut time to market while creating motivation and clarity across projects.

Why speed matters

Speed is central to delivering valuable refrigeration and air conditioning control solutions. By embracing agile principles inspired by Half Double, Danfoss empowers teams to act quickly and make informed decisions. Early simulations and fast prototypes reveal unknowns, helping teams improve designs and reduce risk from the start.

How agile boosts collaboration

Daily visual planning in a shared project room brings clarity to priorities and progress. Teams focus collectively on the most important tasks until they are solved, creating intensity and shared ownership. This approach strengthens team spirit and supports faster, higher quality outcomes.

The results of working differently

By using agile methods, new products reach the market in half the time. Faster decisions and constant feedback loops increase motivation and ensure steady progress. The end result is better products delivered sooner, supported by a culture built on collaboration, transparency and continuous improvement.

Cytiva and Scania: Unleashing corporate entrepreneurship with innovation...

Wed, 12 Apr 2023 09:16:00 GMT

How do you build real corporate entrepreneurship in a world of uncertainty and rapid change, not just talk about it. In this session, Cytiva and Scania share how internal innovation accelerators help them de risk bold ideas, grow new business and develop people with an entrepreneurial mindset.

Why corporate entrepreneurship matters

In a world of uncertainty, classic forecasting often fails to predict what is coming. Implement, Cytiva and Scania show how companies can borrow from entrepreneurs by running fast, low cost experiments. Viewers gain insight into why experimental excellence can become a competitive advantage and how it connects strategy, innovation and talent.

How innovation accelerators work

The internal innovation accelerator is a structured way to de risk strategic bets while engaging people across the business. You will hear how Cytiva uses a discover and deliver mindset, metered funding and six month accelerator cycles to turn ideas into validated opportunities that fit corporate priorities and build a balanced innovation portfolio.

What Cytiva and Scania have learned

Cytiva and Scania share concrete results from years of working with accelerators and corporate entrepreneurship. They discuss culture change, leadership roles, internal investors and how to avoid the corporate immune system. Expect practical examples of bootcamps, experiments and governance, plus reflections on what it really takes to build a long term innovation movement.

From emissions to impact, Danske Bank's net zero journey

Thu, 30 Mar 2023 09:16:00 GMT

How can a bank turn financed emissions into a lever for real climate impact? In this talk, Danske Bank and Implement Consulting Group unpack the bank's Climate Action Plan, the data and target setting behind it, and what it means for clients, regulators and society.

Why climate action in finance matters
Climate has moved from a side topic to the core of financial decision making. Kristin explains how EU regulation and global climate agreements have placed banks at the center of the transition. Viewers gain insight into why financed emissions matter far more than a bank's own footprint and where responsibility and opportunity meet.

Inside Danske Bank's climate action plan
Kristin walks through the bank's climate baseline, showing that scope 3 financed emissions dwarf operational emissions. She explains how midterm 2030 targets were set using science based methods and sector pathways, especially in hard to abate areas like fossil fuels, cement, steel and real estate. The session highlights how targets are turned into concrete actions and client engagement.

Data, regulation and what comes next
The conversation dives into data gaps, proxies and the challenge of reliable scope 3 information. Kristin links the plan to frameworks like SBTi, CSRD, SFDR, TCFD, PRB and PBAF, and outlines how annual reporting, biodiversity and social impacts will shape the next phase. Viewers hear advice for developing their own climate action plans and engaging internal skeptics.

Grundfos: Turning sustainability into business value

Mon, 16 May 2022 09:16:00 GMT

Discover how embracing sustainability can create real business impact, from cost reduction to market differentiation. This video shares practical insights from Grundfos on starting the sustainability journey, engaging new stakeholders, and integrating sustainable practices into company strategy for long-term growth.

Driving business impact through sustainability
In this video, Grundfos shares how sustainability initiatives can influence profitability, growth, and market positioning. By reducing product footprints and optimizing resources, companies can maintain price premiums while delivering real environmental benefits. Sustainability becomes a way to differentiate in the market and create lasting value.

Key learnings for starting the journey
Grundfos emphasizes the importance of taking the first steps, even if the impact seems small. Starting early, understanding your position in the value chain, and exploring innovative uses for waste can open new opportunities. Sustainability also introduces new stakeholders, partnerships, and perspectives that drive long-term business growth.

Practical advice for companies
Sustainability requires investment and commitment, but it does not have to be expensive to start. Grundfos encourages embedding sustainability into strategy, allocating responsibility, and learning from competitors. Over time, sustainable practices become profitable business, securing market share and positioning companies for future success.

How Grundfos integrates sustainability into business growth

Mon, 16 May 2022 09:16:00 GMT

Explore how Grundfos has made sustainability the core of its business strategy, transforming the way they engage customers and reduce CO2 emissions. Learn how value selling helps drive meaningful change while balancing business growth and long-term impact.

Sustainability as a core strategy
Grundfos has placed sustainability at the center of its operations, producing nearly 16 million products annually with a focus on energy efficiency and CO2 reduction. The company’s approach goes beyond product performance, aiming to guide customers toward smarter, more sustainable operations.

Value selling and customer impact
By implementing a structured value selling framework, Grundfos enables its commercial teams to understand customer pain points, uncover hidden needs, and demonstrate the total cost of ownership. This approach positions sustainability as a tangible benefit, showing customers both financial savings and environmental impact.

Overcoming challenges and driving change
Shifting to a sustainability-focused business model required changes in KPIs, sales approach, and portfolio investment. Grundfos highlights the importance of long-term vision and top management commitment to successfully integrate sustainable solutions while maintaining business growth.

The future of sustainable operations
As customer demand for sustainable solutions grows, Grundfos continues to innovate with digital and smart products that reduce environmental impact. Their journey demonstrates how industrial companies can combine profitability with responsibility, creating lasting value for both business and society.

Reimagining sustainability from strategy to action

Thu, 10 Mar 2022 09:16:00 GMT

To create real impact, organizations must go beyond sustainability strategies and reimagine their purpose. This video explores how leaders and companies can redefine success to build a sustainable future for all stakeholders.

Rethinking business for a sustainable world

Sustainability can no longer be an add-on to business strategy. This session explores how organizations can move from business as usual to true sustainable transformation. By redefining purpose, value creation and collaboration, leaders can build strategies that serve both people and the planet.

Insights from global leaders

Roger Martin, Jacob Stasholm, Amy Burek and Mette Lykke share how companies like Rio Tinto, Novozymes and Too Good To Go are embedding sustainability into the core of their strategies. From integrating stakeholder value to rethinking supply chains, they reveal how business can drive meaningful, lasting impact.

Empowering people and purpose

True transformation begins with leadership that inspires choice and ownership. Discover how empowering employees, embracing transparency and redefining metrics for success can unlock a more resilient and responsible future for business and society alike.

Novozymes on creating a purpose-driven strategy

Thu, 10 Mar 2022 09:16:00 GMT

Explore how Novozymes embeds sustainability and stakeholder thinking into its business strategy, turning purpose into measurable impact and actionable change. Learn how leadership, clear targets, and ecosystem collaboration drive both financial results and societal contributions.

Purpose-led strategy
Novozymes integrates its purpose into every strategic decision, focusing on biological solutions for a healthier planet and people. The company balances stakeholder needs and aligns all initiatives with measurable goals, ensuring sustainability is not optional but central to the organization’s mission.

Driving measurable impact
By setting ambitious targets, such as 100% renewable energy by 2025, Novozymes ensures strategy translates into concrete actions. The company tracks performance across financial, societal, and environmental metrics, embedding accountability and impact measurement into its operations.

Leadership and organizational engagement
Novozymes emphasizes leadership qualities like humility, curiosity, and active engagement. By defining must-win battles and fostering two-way dialogue with employees, the company ensures strategic choices resonate throughout the organization and drive meaningful change.

Ecosystem and stakeholder collaboration
Sustainable business requires collaboration across customers, regulators, and suppliers. Novozymes advocates for transparency, regulatory support, and ecosystem thinking to challenge norms, accelerate greener solutions, and create lasting impact while maintaining core business objectives.

Rio Tinto leading the way in sustainable business

Thu, 10 Mar 2022 09:16:00 GMT

Discover how Rio Tinto is redefining sustainability as a strategic priority and creating competitive advantage. This video explores the company’s ambitious climate targets, lessons from societal engagement, and the cultural journey shaping its future impact.

Sustainability as strategy
Rio Tinto views sustainability not as a reporting obligation but as a core strategic challenge. By aligning business decisions with societal expectations and acting proactively, the company aims to reduce its carbon footprint while creating competitive advantage and long-term shareholder value. Ambitious targets demonstrate a commitment to meaningful progress.

Learning from societal engagement
Engaging with local communities, governments, and civil society is essential for Rio Tinto. Past mistakes highlight the importance of relationships and dialogue. By listening to diverse perspectives, the company can make ethically sound decisions, ensuring projects are implemented in harmony with society and culture.

Driving cultural change
Implementing sustainability goals requires more than targets. Rio Tinto is undergoing a significant cultural transformation, reshaping values, purpose, and management. By fostering employee engagement and emphasizing collective responsibility, the company is building the foundation for a long-term, sustainable business model.

How Too Good To Go turns food waste into impact

Thu, 10 Mar 2022 09:16:00 GMT

Food waste is a global challenge, but scalable solutions can create real environmental, social and economic value. This video explores why measurement, ambition and cross stakeholder collaboration matter, and what organisations can gain from tying sustainability closely to their business model.

The food waste challenge
Food waste accounts for nearly 40 percent of global food production and creates around 10 percent of greenhouse gas emissions. Despite sufficient production, millions still experience hunger. The video highlights these impacts and explains why addressing food waste is essential for both society and the planet.

A marketplace for surplus food
Too Good To Go connects stores with consumers who pick up unsold food at a discount. Built on a win win win approach, the company works with partners to understand their waste challenges and define ambitions. The goal is to create value for businesses, consumers and the planet.

Measuring what matters
Impact is tracked through meals saved, a metric tied directly to business performance. This alignment ensures sustainability remains core to operations. With more than 190 million meals saved, the company shows how measurable goals can drive both impact and growth.

Scaling solutions for real impact
Successful pilots need leadership support and resources to scale. The video stresses that impact only becomes meaningful when solutions reach broader markets. Collaboration across the value chain is key, and even reducing waste by half would mark significant progress.

From past to future: Brugg Groups journey to 45% growth

Thu, 10 Mar 2022 09:16:00 GMT

Explore how Brugg Group is transforming its business with bold goals, innovation, and a future-focused mindset. CEO of Brugg Group Stefan Wartmann shares insights on leading change, driving growth, and inspiring teams to achieve a 45% increase in five years while maintaining purpose and profitability.

Ambitious growth and strategy
Brugg Group is on a mission to grow 45% in five years while maintaining at least 10% EBIT. Stefan explains how the company shifted from a past-focused approach to a future-oriented mindset. By prioritizing fewer KPIs and focusing 80% of discussions on the future, Brooke motivates employees to embrace change and contribute to ambitious goals.

Leadership and people focus
Stefan’s role as chief enabling officer emphasizes coaching and supporting teams rather than controlling them. He highlights the importance of collaboration, learning from employees, and creating the conditions for innovation. Brugg’s culture now encourages openness, creativity, and shared ownership of growth initiatives.

Innovation and sustainability
Brugg’s strategy includes over 40 initiatives targeting energy transition, sustainability, and safety. Through workshops, partnerships, and continuous education using platforms like LinkedIn Learning and Moodle, the company ensures employees and clients grow together. The journey is iterative, balancing innovation with core business focus while remaining adaptable to challenges like COVID.

Looking ahead
Brugg Group aims to consolidate and execute its initiatives over the next few years, focusing on doing things right and avoiding acceleration traps. The company seeks to enjoy the results, celebrate achievements, and prepare for future milestones beyond 2025, continuing its purpose-driven approach to growth and impact.

Reimagining strategy for global growth with Bossard Group

Thu, 10 Mar 2022 09:16:00 GMT

Together with CEO Daniel Bossard explore how Bossard Group redefined strategy and leadership to drive growth, collaboration, and global innovation. Learn how involving employees at every level can accelerate change and create a culture where efficiency, digitalization, and teamwork thrive.

About the strategy
Bossard Group, a global leader in industrial fastening and assembling technology, crafted Strategy 200 to guide its next decade. With the ambition to grow as it approaches its 200th anniversary, the company focused on scale, collaboration, and accelerated profitable growth. Strategy 200 emphasizes a winning aspiration that integrates productivity and sustainability across all operations worldwide.

Collaborative approach
Rather than limiting strategy development to top management, Bossard engaged employees across the organization. Through hackathons, boot camps, and change agents, teams contributed to defining seven strategic initiatives. This inclusive process ensured early engagement, smoother change management, and practical collaboration across cultures and regions.

Leadership and culture
Bossard introduced five guiding principles: experiment, empower, talk real, collaborate, and deliver value. Leaders shifted from command and control to coaching and listening. Tools like 360 assessments and a playful meeting icon system reinforced these principles, encouraging transparency, cultural change, and shared accountability.

Employee impact
Employees reported higher motivation, cultural awareness, and global collaboration skills. Leaders learned to hold space for expertise, fostering a more entrepreneurial environment. This approach strengthened engagement, efficiency, and innovation, setting Bossard apart as a model for modern strategic leadership.

Bossard and Brugg Group: Rethinking strategy for new attractive futures

Thu, 10 Mar 2022 09:16:00 GMT

At the Strategy Reimagined event in Zurich, Implement Consulting Group explores how strategy can inspire innovation, collaboration and continuous learning. Through global leaders and CEOs, the conversation shows how reimagined strategy creates purpose-driven organisations ready for future challenges.

Why rethink strategy

Strategy is no longer a rigid plan but a living process. In this event, Implement Consulting Group brings together thought leaders like Gary Pisano and business leaders from Bossard and Brugg Group to explore how strategy can evolve through innovation, purpose and agility.

From planning to purpose

The dialogue challenges traditional goal-driven strategy and highlights a new focus on purpose, impact and collaboration. Growth becomes an outcome, not a starting point, as leaders share how open strategy processes and shared ownership energise organisations and build resilience.

Continuous learning and leadership

Leaders from Bossard and Brugg Group show how empowering teams, fostering dialogue and redefining leadership can turn strategy into a continuous journey. The event reveals how to combine innovation, inclusion and adaptability to create more human, future-ready organisations.

Novo Nordisk's journey to circular for zero strategy

Mon, 14 Feb 2022 09:16:00 GMT

Discover how Novo is transforming its global supply chain and engaging 60,000 suppliers in its Circular for Zero strategy. Learn how partnerships, employee movements, and practical sustainability measures can create meaningful change across industries and value chains.

Driving a circular economy
Novo’s Circular for Zero strategy aims for zero environmental impact through circular supply, circular company operations, and circular products. The company goes beyond its own production footprint to include CO2, water, and waste across the entire value chain, ensuring sustainability from suppliers to end products.

Mobilizing people and partnerships
Engaging 2,500 colleagues in the “movement” and leveraging formal strategic tracks, Novo creates informal networks and workshops that empower employees worldwide. Partnerships with Sky Energy for sustainable aviation fuel and Maersk for biofuel-powered shipping demonstrate how collaboration extends across suppliers and competitors.

Global supplier engagement
With 60,000 suppliers, Novo focuses on key partners first, helping them switch to renewable energy, while embedding sustainability requirements in contracts for all suppliers. Local adaptation ensures environmental solutions are practical and effective, even in challenging markets.

Sustainability as business strategy
For Novo, sustainability is a prerequisite for future business. By integrating environmental considerations into every decision, investing in technology, and fostering collaboration, the company demonstrates that profitability and sustainability can advance together while reducing the global environmental footprint.

Knauf Insulation on harmonising processes and customer focus

Mon, 14 Feb 2022 09:16:00 GMT

Discover how Knauf Insulation created a more agile and customer-focused organization by harmonising processes without losing local flexibility. Learn practical strategies for driving efficiency, ownership, and engagement across global teams while improving customer service and operational performance.

Transforming operations
Knauf Insulation has tackled the challenge of fragmented processes across its global markets by focusing on harmonisation rather than rigid standardization. This approach enables each region to maintain its specific strengths while aligning on common practices that enhance efficiency and reduce dependency on individual "superstars."

Driving engagement and ownership
Central to the transformation is involving employees from the start. By co-creating solutions with those directly in the process, Knauf Insulation fosters a sense of responsibility and ownership. This collaborative approach ensures that changes are embraced, creating lasting impact on both behavior and performance.

Measurable results and continuous improvement
The project has already improved operational efficiency by around 6%, with a target of 20% or more in the coming years. Employee approval and engagement ratings reflect strong buy-in, which indirectly enhances customer satisfaction. Continuous communication and celebrating small wins help maintain momentum and create a sustainable transformation culture.

Leadership lessons
Key takeaways include selling the change effectively, engaging employees in solution design, and continuously communicating results. Knauf Insulation demonstrates how thoughtful process harmonisation and strong governance can drive both operational excellence and a positive organisational culture.

Rethink, react and transform for the future

Mon, 14 Feb 2022 09:16:00 GMT

Transformation is more than a buzzword. In this conversation from OPEX 222, leaders and thought provokers explore how empathy, sustainability and digitalization come together to help organizations rethink, react and transform for a more resilient and purpose-driven future.

Building successful transformations

Transformations fail when they focus only on processes and numbers. As Martin Lindström explains, true change starts with empathy and common sense. Successful leaders look at transformation as a human journey, taking people from point A to point B with purpose and meaning. The key is involving employees early and aligning around shared ownership of the change.

Embedding sustainability into operations

Novo Nordisk’s Circular for Zero strategy shows how purpose-driven sustainability can mobilize thousands of colleagues and suppliers. By combining formal structures with grassroots movements, they engage people across functions and geographies. Their approach highlights that long-term environmental goals must become tangible actions today, creating both business value and collective impact.

Shaping the future with digitalization

Fujifilm Diosynth Biotechnologies demonstrates how intelligent automation and modular processes can speed up the delivery of life-saving medicine. Their digital transformation focuses on reducing lead time, improving quality and empowering employees with data-driven tools. The journey underlines that successful digital change depends as much on people and culture as on technology.

Turning insight into action

From harmonizing processes to collaborating across ecosystems, the event reminds leaders that thriving in uncertainty means acting with empathy, clarity and focus. Transformation is not a one-time project but a continuous journey of learning, innovation and purpose.

Streamlining biotech production at Fujifilm Diosynth Biotechnologies

Mon, 14 Feb 2022 09:16:00 GMT

Discover how Fujifilm Diosynth Biotechnologies is transforming its complex biotech production process with digital tools, modular systems, and end-to-end data. Learn how their journey reduces lead times, enhances efficiency, and engages employees in reshaping the way medicines reach patients faster.

Overview of the digital transformation
Fujifilm Diosynth Biotechnologies has embarked on a digital transformation journey to tackle the challenges of producing medicines in a highly regulated, 24-7 environment. By focusing on a clear digital vision, the company is reducing lead times, streamlining production, and making critical data accessible to all stakeholders across the supply chain.

Key elements of the transformation
The transformation centers on four core elements: one-click tech transfer, modular and digital manufacturing, no-touch release, and data at your fingertips. These elements work together to standardize processes, integrate digital systems, and allow skilled operators to focus on high-value tasks, while automation handles repetitive activities efficiently.

Impact on people and processes
Beyond technology, the transformation emphasizes employee engagement and culture. By involving shop floor employees and quality teams, Fujifilm Diosynth Biotechnologies ensures that changes are adopted smoothly. This approach builds a sustainable way of working, reduces manual effort, and creates a more efficient, future-ready workplace.

Lessons and takeaways
Key takeaways from the journey include starting with business value, implementing standards early, and avoiding overreliance on specific tools. The process is long-term and iterative, requiring empathy, adaptability, and a focus on tangible results. The company demonstrates that digital transformation is as much about people as it is about technology.

Mads Nipper - Leaders in conversation

Mon, 15 Nov 2021 06:00:00 GMT

In this episode, hosts Katrina and Stig are joined by former CEO of Ørsted Mads Nipper. The episode explores how leaders are never not in conversation and Mads’ perspective on how he engages in those hundreds of touchpoints each day.

In conversation, Mads lives by three principles that we can takeaway from the conversation:

Leave people with more energy
Be present
Strive for balance.

For references, links, and other episodes, visit the podcast homepage here.

Tony’s Chocolonely, Danfoss and Unilever: Shifting mindsets to build a better...

Tue, 06 Apr 2021 09:16:00 GMT

In this conversation, leaders from Tony’s Chocolonely, Danfoss and Unilever share how they drive change through culture, empowerment and purpose. Viewers will gain insights on how authentic leadership, trust and mindset shifts can unleash creativity and long-term impact within any organisation.

Creating a movement for change

At Tony’s Chocolonely, Inzo explains how an external mission to make the chocolate industry fairer became an internal movement rooted in trust and purpose. By replacing complex rules with a simple “ticket of trust,” the company empowers its people to act boldly while keeping fun and flexibility at the core.

Redefining leadership and self-management

Vivek from Danfoss shares how decentralised structures and self-managed teams encourage accountability and growth. Leadership, he argues, is not about control but about creating space for others to lead. Real empowerment happens when teams make decisions leaders may not agree with but still support.

Unleashing human potential

Lina from Unilever highlights how purpose and freedom drive creativity. Through platforms like Flex, employees can pursue projects that align with their passions, creating thousands of meaningful collaborations. Her advice to changemakers: start with yourself, shift your mindset, and lead with belief in human contribution.

Designing the master planet with Bjarke Ingels

Tue, 06 Apr 2021 09:16:00 GMT

Architect Bjarke Ingels explores how a bold idea, the Master Planet, can inspire global collaboration for a sustainable future. Viewers discover how architectural thinking can be scaled up to design not just buildings, but the blueprint for an entire planet.

The vision behind the Master Planet

In this conversation, Bjarke Ingels shares the idea of creating a master plan for the planet. Inspired by long-term projects like those for the Smithsonian, the Master Planet concept aims to unify strategies, technologies and investments into a single, practical vision for achieving carbon neutrality.

From pragmatic utopia to planetary design

Ingels reflects on how BIG’s approach has evolved from pragmatic architecture to global-scale design. By treating Earth as one project, the team tests what happens when creativity meets responsibility. The Master Planet becomes both a tool and a mindset, guiding every project toward a consistent, sustainable future.

Building the world we imagine

Drawing on collaborations with NASA and others, Ingels explains how exploring ideas like lunar habitats influences our approach on Earth. He reminds us that bold imagination drives real change, showing that the future becomes what we choose to design together.

LEGO Group - Nurturing change through movement building

Tue, 06 Apr 2021 09:16:00 GMT

Discover how small initiatives can ignite large-scale change. Zahed and Otti share practical insights on building movements, fostering collaboration, and developing leaders to scale organizational transformation effectively, empowering both individuals and teams along the way.

Creating movements within organizations
Zahed Farahwald Ben shares how the LEGO Group leveraged the Leadership Playground to spark bottom-up change. By recruiting volunteers as movement builders, they fostered engagement across all parts of the business. Over the years, the focus has evolved from generating energy to defining clear purposes and providing tangible benefits to participants.

Building culture and collaboration
Otti highlights lessons from ING and other agile transformations, emphasizing the importance of community, collaboration frameworks, and culture. Organizations need both structured systems and flexible practices to enable dialogue, manage conflict, and co-create effectively. Leadership plays a key role in supporting these bottom-up initiatives without imposing control.

Learning and leadership support
Learning is central to sustaining a movement. LEGO invested in upskilling participants to experiment, learn broadly, and gain new skills. Leaders also require development to enable and nurture their teams. By combining energy, support, and a culture of psychological safety, organizations can transform ideas from the fringes into meaningful impact.

Measuring success and scaling impact
Both Zahed and Otti stress the value of stories and shared experiences as indicators of success. Signals of self-direction and autonomous initiative help track the spread of the movement. By listening to these signals and empowering participants, organizations can scale change organically and create lasting cultural transformation.

Novo Nordisk, Unilever and Ørsted - Balancing purpose, profit and real impact

Thu, 25 Mar 2021 20:23:00 GMT

Companies are redefining their role in society, moving from separate sustainability efforts to fully integrated strategies. This video explores how leaders can balance purpose and profit, work with partners and activate networks to drive meaningful and lasting change.

Sustainable strategy
Integrating sustainability into the core business is no longer optional. The video highlights how environmental considerations must become part of strategic decisions, not an add on. Viewers gain an understanding of why a sustainable strategy supports long term value creation.

Working with suppliers and partners
A significant part of a company’s impact sits in its value chain. The conversation shows how engaging suppliers, educating them and sharing best practices can accelerate progress. It also illustrates the importance of partnering with governments and NGOs to shape better conditions.

Leadership and new power
Modern leadership requires navigating paradoxes, activating networks and strengthening both inner and outer capabilities. The video invites leaders to reflect on purpose, resilience and learning agility while fostering collaboration across ecosystems to solve meaningful problems.

How Novo Nordisk invests in future leaders

Thu, 25 Mar 2021 09:16:00 GMT

In this video, Rajkarn Kaur Anand, Head of Enterprise Leadership Development from Novo Nordisk shares how leadership development becomes most vital during times of change. Viewers will learn why pausing, reflecting and rethinking how we lead can shape a stronger, more compassionate future for individuals and organisations alike.

Transforming leadership mindsets

At Novo Nordisk, leadership development is not just about skills, it is about mindset. Raj explains how leaders are encouraged to pause and reflect, to decide what to keep from the past and what to change for the future. The focus is on building awareness, flexibility and shared purpose.

Balancing value and values

In a fast-changing organisation, leaders face tensions between short-term results and long-term growth, between value and values. The challenge is to be ambidextrous, holding space for both. Raj highlights that learning helps navigate these choices thoughtfully and with integrity.

Learning for the future

Raj emphasises that leadership today requires compassion, collaboration and conversation. Investing in learning is essential, especially in uncertain times. By thinking “we” instead of “me”, leaders can co-create a future that is not only successful but also deeply human.

Rethinking leadership for a human future

Thu, 25 Mar 2021 09:16:00 GMT

How do we build organizations that are fit for humans and fit for the future? In this inspiring journey of ideas and leadership, Susan Salzbrenner and Stig Albertsen explore how courage, imagination, and collaboration can unlock the potential of people and organizations to create meaningful change.

The future of leadership
The video invites viewers to question traditional leadership and strategy models. Instead of focusing solely on where to play and how to win, leaders are encouraged to ask, how can we make a difference? Through stories of visionary leaders and companies, we see how courage, curiosity, and purpose can redefine what success means in modern organizations.

Catalytic organizations and meaningful change
From Ørsted’s transformation into a sustainable energy pioneer to Unilever’s ecosystem of purpose-driven partnerships, the video highlights how organizations can act as catalysts for collective action. By connecting their craft to meaningful problems, they inspire employees, investors, and communities alike to contribute to positive change.

Unleashing human potential
Thought leaders like Gary Hamel and Bjarke Ingles emphasize the importance of empowering people and fostering creativity within organizations. Moving away from control and bureaucracy, they call for trust, experimentation, and the courage to rebel constructively against outdated norms. Humanocracy, as Hamel describes, is the path to unlocking every individual’s potential.

Creating movements that matter
Change is no longer managed top down but sparked through collective ownership. Implement’s dialogue with leaders from LEGO, Tony’s Chocolonely, and Danfoss reveals how change movements grow from shared purpose, experimentation, and storytelling. When people are trusted to lead, transformation becomes both human and sustainable.

IKEA on making sustainable living affordable for the many

Mon, 28 Sep 2020 19:53:00 GMT

How can a global retailer cut emissions while making sustainable living affordable for the many people? In this talk, IKEA shares its journey toward becoming climate positive, highlighting circular design, plant based food and deep supplier collaboration that any business can learn from.

Why climate positive matters

Climate change, unsustainable consumption and inequality are reshaping how companies operate. IKEA explains why limiting global warming to 1.5 degrees is critical for both people and business, and how understanding your full value chain footprint is the first step to turning risk into opportunity.

A circular and climate positive strategy

The talk explores IKEA’s climate positive ambition by 2030, combining deep emissions cuts with smarter materials, circular product design and support for suppliers shifting to renewable energy. Concrete examples show how decoupling growth from emissions is possible when sustainability is integrated into core business decisions.

From plant balls to partnerships

Viewers also hear how affordable plant based food, like the plant ball for meat lovers, can dramatically reduce climate impact while keeping prices low. The session closes with three pieces of advice for any company, from setting bold science based targets to collaborating across industries to scale real change.

How Dow accelerates digitalisation in its supply chain

Mon, 28 Sep 2020 19:52:00 GMT

Learn how Dow uses digitalisation to build Amazon-like customer experiences, smarter supply chains and more engaging jobs. In this conversation, you get concrete examples, lessons and pitfalls to help you prioritise technology, design end to end processes and bring people along.

Digitalisation at Dow

Digitalisation at Dow is driven by a clear ambition to become more Amazon-like for its customers. By digitising supply chain operations, the company aims to give real time visibility, reduce friction in ordering and delivery, and support resilience even in disruptive situations such as border closures.

How Dow prioritises initiatives

Rather than chasing shiny technology, Dow uses an overarching framework that links digital initiatives directly to business priorities. Executive sponsorship through the North Star program and close engagement with regions and functions help prioritise what to scale, where to pilot and which partners to involve.

Technology in action

Practical examples include smart containers equipped with IoT sensors and GPS that track chemicals in transit and monitor temperature and pressure. Combined with platform partners, these solutions give customer service and customers themselves accurate arrival time predictions and insights that feed into smarter planning and scheduling.

People and collaboration

Digitalisation is also a people journey. Dow works with frontline employees, super users and external specialists to refine solutions, simplify work and remove repetitive tasks with analytics and machine learning. By combining experience and digital talent, the company builds acceptance, stronger collaboration and higher employee satisfaction.

Future-proofing operations for a resilient tomorrow

Mon, 28 Sep 2020 18:57:00 GMT

In a time of constant change, leading companies are rethinking how to build resilient, adaptable and sustainable operations. This event brings together voices from industry and consulting to share how collaboration, digitalization and human-centric transformation can future-proof businesses and create long-term value.

Building resilient operations
Explore how organizations can transform supply chains, manufacturing and distribution to thrive amid uncertainty. Learn how a mix of strategy, technology and people-driven transformation can create lasting impact and make businesses fit for both the future and for humans.

Transformation through collaboration
At the heart of every successful change is co-creation. Implement Consulting Group and leading industry partners show how involving people at every level drives performance, fosters ownership and accelerates learning. Real-world cases demonstrate how to turn transformation from theory into tangible results.

Digitalization and innovation
From data-driven planning to smart logistics, digital technologies are reshaping the way operations work. Discover how companies like Dow are using digital platforms and partnerships to improve visibility, agility and decision-making across global supply chains.

Sustainability as a growth driver
IKEA’s story highlights how climate-positive goals can become a business opportunity. Integrating circularity and renewable energy into every step of the value chain can align sustainability with profitability while inspiring employees and customers alike.

The human side of adaptability
Economist and author Tim Harford reminds us that real adaptability is not about perfection but learning fast, staying open and reframing failure as growth. By building diverse teams and nurturing curiosity, organizations can develop the mindset to thrive in change.

A call to action
Future-proofing operations requires courage, creativity and collaboration. The key lesson: rethink how we lead, co-create and act today to ensure we are ready for tomorrow.

How APM Terminals builds lasting transformation

Mon, 28 Sep 2020 13:51:00 GMT

APM Terminals shares key learnings from a global lean transformation built on clear systems, strong leadership and involvement of frontline colleagues. The video highlights how mindset, discipline and customer focus shape a sustainable approach to long term change.

How the transformation works

The company uses one global operating system with standard work, performance management and structured problem solving. Frontline teams are trained to solve problems, contribute ideas and develop personally. This bottom up involvement creates motivation and builds confidence in the process.

Key insights for leaders

Successful transformation depends on discipline, clear incentives and leaders who role model the desired behaviours. Long term investments in training, communication and trust building are essential. Partnering with experienced organisations helps navigate complexity and strengthen implementation.

What the journey shows

Early results took time, but standard work and performance management quickly improved productivity. Social platforms helped communication and recognition across teams. Most importantly, the transformation has become sustainable, supported by a committed leadership team and a culture centred on people.

Customer centricity at JYSK

Wed, 04 Apr 2018 13:53:00 GMT

A bold strategy helped Jysk rethink its customer experience, strengthen its organisation and build a culture where customer centricity is a shared responsibility. Viewers learn how insights, collaboration and continuous reflection can drive meaningful and lasting change.

Our collaboration with Jysk
We supported Jysk in developing a customer first strategy built on a deep understanding of their customers. Through extensive insight work, international surveys and cross functional involvement, the strategy created clear goals and a shared mindset. It helped Jysk rethink how customer needs shape priorities, KPIs and organisational focus.

Building engagement across countries
More than 20 workshops brought leaders together to challenge options and clarify implementation. This dialogue helped store managers connect strategic choices with everyday actions. Continual adjustments ensured the strategy stayed relevant, supporting Jysk in a fast changing retail landscape.

Driving long term impact
With strengthened quality perception, millions of new customers and significant sales growth, the journey shows how ambition paired with consistent learning can lift performance. The collaboration continues to fuel strategic conversations that keep Jysk competitive and customer focused.

From good to brilliant - JYSK's customer journey

Wed, 04 Apr 2018 09:16:00 GMT

Discover how JYSK reinvented its customer strategy with the help of Implement Consulting Group, turning insights into actionable goals. Learn how a focus on customer needs and staff engagement drove growth, improved quality perception, and reshaped their entire organization.

Customer first strategy
JYSK partnered with Implement Consulting Group to rethink its approach to customers. Starting in 2014, they launched an ambitious strategy to understand customer needs through interviews with 12,000 customers. This insight became the foundation for strategic decisions, KPIs, and focus areas across the organization.

Engaging the organization
The strategy involved every function and country within JYSK, creating a mindset change where customer centricity became everyone's responsibility. Staff training, workshops, and hands-on involvement of leaders ensured practical implementation of strategic choices and fostered engagement throughout the company.

Driving results
The customer-focused strategy led to measurable success. JYSK’s quality perception rose significantly, attracting 23 million new customers and increasing sales by 29%. Continuous analysis of customer needs and ongoing strategic conversations ensure the company remains competitive and consistently improves its customer experience.