April 04, 2018
Customer centricity at JYSK
A bold strategy helped Jysk rethink its customer experience, strengthen its organisation and build a culture where customer centricity is a shared responsibility. Viewers learn how insights, collaboration and continuous reflection can drive meaningful and lasting change.
Our collaboration with Jysk
We supported Jysk in developing a customer first strategy built on a deep understanding of their customers. Through extensive insight work, international surveys and cross functional involvement, the strategy created clear goals and a shared mindset. It helped Jysk rethink how customer needs shape priorities, KPIs and organisational focus.
Building engagement across countries
More than 20 workshops brought leaders together to challenge options and clarify implementation. This dialogue helped store managers connect strategic choices with everyday actions. Continual adjustments ensured the strategy stayed relevant, supporting Jysk in a fast changing retail landscape.
Driving long term impact
With strengthened quality perception, millions of new customers and significant sales growth, the journey shows how ambition paired with consistent learning can lift performance. The collaboration continues to fuel strategic conversations that keep Jysk competitive and customer focused.
April 04, 2018
Customer centricity at JYSK
A bold strategy helped Jysk rethink its customer experience, strengthen its organisation and build a culture where customer centricity is a shared responsibility. Viewers learn how insights, collaboration and continuous reflection can drive meaningful and lasting change.
Our collaboration with Jysk
We supported Jysk in developing a customer first strategy built on a deep understanding of their customers. Through extensive insight work, international surveys and cross functional involvement, the strategy created clear goals and a shared mindset. It helped Jysk rethink how customer needs shape priorities, KPIs and organisational focus.
Building engagement across countries
More than 20 workshops brought leaders together to challenge options and clarify implementation. This dialogue helped store managers connect strategic choices with everyday actions. Continual adjustments ensured the strategy stayed relevant, supporting Jysk in a fast changing retail landscape.
Driving long term impact
With strengthened quality perception, millions of new customers and significant sales growth, the journey shows how ambition paired with consistent learning can lift performance. The collaboration continues to fuel strategic conversations that keep Jysk competitive and customer focused.
